We offer a 30-days Return & Exchange Policy. If a product was damaged or faulty upon a delivery we offer 100% refund (Proof via pictures/videos must be supplied to prove damage on arrival).
Timing: We have a 30-days Return & Exchange Policy, from the day item was purchased.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned items are received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
We recommend that after each use you blend water with a drop of soap to clean your blender. Rinse with plain water and you are good to go again! It is very important to clean your BlendnGo after each use to avoid odors developing. It is also best to store your BlendnGo with the lid off to avoid any odors.
To give your BlendnGo a deep clean you can take all pieces apart as well as the seal rings. Always make sure to securely re insert the seals before blending again.
If your blender cuts out half way through your blend there could be many reasons. it's a simple fix!
As your blender is designed to be convenient as possible the smaller width of the cup can cause large pieces of ingredients to get caught between the cup and the blades. Just simply turn your BlendnGo upside down and shake to free up the blades and blend again. It will help to gently shake your BlendnGo when blending to prevent any ingredients getting stuck.
If none of the above fix the problem and the light is flashing, your Portable Blender is out of battery and needs to be charged!
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